Our Services

People

  • Employee engagement

    Our employee engagement program is designed to align your vision for your business down to the employee levels. It creates the excitement to ignite employees to deliver superior products and services for your customers. Do you know how to communicate the value proposition for your business and how employees can help you achieve your goals for higher performance? Contact us today to learn how our network of consultants can help you achieve your goals.

  • Hiring for success

    Our hiring for success program will partner with you to align your hiring practices with your vision for your business. It will help you screen candidates that are highly engaged from the start and who are most suitable to achieve your goals. This program will transform your hiring practice from filling positions to onboarding team members who are highly committed and engaged from the start. Contact us today to start hiring program that delivers results.

  • Leadership development

    Our leadership program is designed based on your organizational needs. Our network of consultants can deliver a variety of services from one on one coaching, executive coaching, one day leadership seminars to a long-term leadership development programs. Contact us today to learn how our leadership programs can help your organization achieve the next level of performance.

  • Staffing structure

    Our staffing structure aligns with our hiring for success program. Once you hire the right people, are they set up for to excel in the right role and deliver your organization the maximum value? Does your staffing structure create operational flexibility to decrease unnecessary costs such overtime? Contact us today to start redesigning your staffing structure?

Process

Another core belief of DaSilva Consulting involves developing and redesigning processes from the client, customer or patient vantage point. Are your processes designed to meet your needs or the needs of those you serve? Building the right processes is the second core piece to the set up your people to deliver the most value and consistent performance for your business. Our data driven methodologies will leverage several tools to achieve sustainable results. Our network of consultants will deliver a tailored plan based on the complexity of your operations from rapid improvement projects to long term engagements to achieve your goals.

  • Business intelligence

    According to Gartner, business intelligence is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance. At DaSilva Consulting, we will help your organization to identify the key performance indicators that aligns with your vision, while creating applicable BI solutions to support decision making, market positioning and competitive advantages.

    Other Services
    • Fund raising strategies
    • Non-profit operations
  • Performance improvement

    Our tailored performance improvement programs are designed to provide value added solutions from the customer/client perspective. Our highly scalable solutions range from single projects to development of comprehensive strategic plans involving the core areas of our services (people, process, customer and profitability).

    Leveraging Lean Six Sigma

    DaSilva Consulting has extensive experience in deploying Lean Six Sigma methodologies to drive business results. Our unique approach involves partnering with our client to deploy the appropriate methodologies and tools to achieve rapid and sustainable results. The level of engagement with either Lean or Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) projects will depend on the complexities of the project, taking in consideration your organizational needs and timeframe to achieve your goals.

    Process redesign

    At DaSilva Consulting, process redesign is an employee engagement opportunity. We believe the best approach to solve problems is to involve your front-line staff in understanding how to identify problems at the point of service and empower them with right methodologies to create solutions to better serve your customers.

Customer

Our overarching customer experience/satisfaction philosophy is grounded on data driven, evidence-based engineered processes that add value to your customers. At DaSilva Consulting, the customer is the core that moves our success ingredients of people, process and profitability. Our tailored marketing strategies will help drive results, while our people, process and profitability strategies will position you to deliver the best customer service to achieve your growth targets. Contact us today to learn more about our services to ignite your growth while delivering exceptional customer service.

  • Customer satisfaction

    Our customer satisfaction strategies are based in our model to equip team members with the tools and processes to deliver great service. We believe customer satisfaction is a function of highly engaged employees and well-designed processes to create value at every customer interaction. Contact us today to learn more about our customer service solutions.

  • Patient Experience Strategies

    In the age of value based care, patient experience is a critical component for achieving consistent results. Our approach moves beyond patient satisfaction surveys and HCAHPS scores to creating a culture and mindset of delivering consistent service. We believe the healthcare industry can leverage lessons learned from the hospitality industry to engineer the patient experience by been intentional about its desire outcomes. Contact us to learn more about our patient experience solutions.

  • Marketing strategies

    Our network of consultants can plan, design and deliver your marketing strategies to assist you in achieving your vision for your business. Our comprehensive approach includes both traditional and digital marketing solutions designed to deliver measurable and sustainable return on investment. Contact us today to learn how we can help your achieve your goals.

Profitability

At DaSilva Consulting, we believe profitability measures are a direct result of well-engineered processes delivered by highly engaged employees who understands the vision, mission and values of your organization to deliver superior services and products. Through our engaging process, we will partner with you to explore opportunities to maximize revenue and differentiate your company from the competition.

  • Business/Program development

    Our business development program will partner with you to develop, launch and monitor your new programs with business metrics designed to help you achieve your vision. Contact us today to learn more about our business/program development opportunities.

  • Entrepreneur/Start Up Support

    In our entrepreneur/start up support program, our network of consultants will assist you with your new business venture from concept to market. Contact us today to learn more about our entrepreneur/start up support programs.

  • Financial Analysis

    Our financial analysis services are designed to identify areas of opportunities and mitigate areas of weakness for your organization. Our data analysis will help you leverage your data to create actionable business insights to deliver better service for your customers. Contact us today to learn more.

  • Revenue diversification strategies

    Our revenue diversification program will help identify areas of opportunities to grow your business without compromising your core mission. Our program focuses on developing new programs/products that are complementary to your vision. Contact us today to learn more.

  • Strategic planning that drives results

    Are you leveraging your strategic planning process to guide your business results? Our team of experience consultants can assist you in creating a strategic plan that aligns with your vision to drive bottom line results. Contact us today to learn more about our strategic planning services.